SUPPORT

For advertisers:

Why are my preselected 'reasons of decline' for a sale so limited?

To make sure we are really the best affiliate marketing network for travel, we have setup some guidelines to keep both advertisers as well as publishers happy and dedicated.

As advertiser, you can NOT select the following reasons of decline for sales:

Sale approved to another channel
If you as advertiser uses retargeting or other affiliate networks, we accept that of course. But for us this is not a valid reason to decline the sale generated via Traviliate. The initial click was generated via one of the Traviliate-publishers because that publisher inspired the visitor to visit the advertisers website. If you apply retargeting in the days after this visit, and a sale is generated, the advertiser can’t give this reason to decline the sale. Besides this, if the advertiser uses other affiliate networks and a click is generated via that network, the Traviliate cookie should be overwritten. Common practice in affiliate marketing is ‘last cookie counts’. If that alternative affiliate network generates the sale, the Traviliate cookie should be overwritten, therefore we do not accept this reason for decline of the sale. If that cookie is not overwritten, the sale should be awarded to the Traviliate publisher.

Sale cancelled
If a client cancels his holiday, this can’t be a reason to decline the sale. He already made a downpayment and the advertiser received all contact details of the client to generate a possible future sale. Therefore we do not accept this reason to decline a sale.

Not respecting these Traviliate general terms and conditions, will result in closure of the advertisers account.

What are the implications if I don't pay my invoice on time?

Publishers love to receive their approved sales fast. In order to guarantee our promise to publisher by paying out every 3 months, we are depending on the speed of payment of the advertisers. Therefore we ask advertisers to respect the terms of payment as stated on our invoices. If the advertiser guarantees the payment before the deadline, Traviliate can pay out the publishers every 3 months and keep everybody happy.

Not respecting these Traviliate general terms and conditions, will result in closure of the advertisers account.

Why are my sales approved automatically?

According to our general terms and conditions which have been accepted by you, the advertisers has 30 days to approve or decline a sale. If there will not be decision within 30 days, the Traviliate system automatically approves the sale.

For more information about the Traviliate system send us an e-mail to info [at] traviliate.com

 

For Publishers:

When do I receive my payment of approved sales?

Approximately within two weeks after the previous quarter, depending on the speed of your bank.

You do NOT have to wait for the advertiser to pay and wait for ages for your approved sales.

Example: All sales which have been approved between 01JAN-31MAR (Q1), will be paid to you via Traviliate between 01APR-15APR.

When will my sales be approved?

Within 30 days after the sales has been generated. If the advertiser doesn’t make a decision, the sale will automatically be approved.

For more information about the Traviliate system send us an e-mail to info [at] traviliate.com

For Agencies:

What happens if I don't pay my invoice on time?

If you don’t pay your invoice before the deadline, Traviliate has the right to close your account immediately.

For more information about the Traviliate system send us an e-mail to info [at] traviliate.com